Terms of Use

1. About Us

These Terms of Use govern your access to and use of the services, website, and reports provided by alumn.is ("we", "us", or "our"), a data intelligence service operated in the European Union.

By accessing our website at alumn.is or purchasing any report or service from us, you agree to be bound by these Terms. If you do not agree, please discontinue use of our services immediately.

For any questions regarding these Terms, contact us at hello@alumn.is.

2. Services

alumn.is provides alumni outcome intelligence reports and data analytics services to educational institutions, businesses, and professional organisations. Our services include:

• Compiled alumni career outcome reports based on publicly available professional data
• Alumni Dashboard and CRM-ready data outputs
• Custom data analytics and segmentation for institutional use
• Consulting and advisory services related to alumni intelligence

All reports are delivered digitally. We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice provided to active clients.

3. Eligibility and Account Use

Our services are intended for business and institutional clients ("B2B"). By using our services you confirm that:

• You are acting in a professional or commercial capacity, not as a private consumer
• You are at least 18 years of age
• You have the legal authority to enter into agreements on behalf of your organisation
• All information you provide to us is accurate and up to date

Consumer protection provisions under EU Directive 2011/83/EU on consumer rights (including the 14-day right of withdrawal) do not apply to B2B transactions. If you are using our services as a private individual, please contact us before purchase.

4. Orders and Payment

All service engagements are agreed upon via written confirmation (email or signed proposal). A binding agreement is formed when we send you an order confirmation or written acceptance of your request.

Payment terms are as specified in each individual proposal or invoice. Unless otherwise agreed:

• Invoices are due within 14 days of issue
• Prices are quoted exclusive of VAT where applicable
• EU VAT rules apply; reverse charge mechanism applies to eligible B2B clients within the EU
• Late payments may accrue interest in accordance with EU Directive 2011/7/EU on late payment

5. Intellectual Property

All reports, data outputs, visualisations, methodologies, and content produced by alumn.is remain our intellectual property until full payment is received, at which point a non-exclusive, non-transferable licence is granted to the purchasing organisation for internal use only.

You may not:

• Resell, redistribute, or sublicense any reports or data outputs to third parties
• Use our outputs to train machine learning or AI models without our prior written consent
• Reproduce our branding, methodology documentation, or website content without permission
• Represent our data outputs as your own original research without attribution

For licensing enquiries, contact hello@alumn.is.

6. Data and Privacy

All alumni data compiled by alumn.is is sourced from publicly available professional platforms and processed in accordance with applicable EU data protection law, including the General Data Protection Regulation (EU) 2016/679 ("GDPR").

Our lawful basis for processing publicly available professional data is legitimate interest under Article 6(1)(f) GDPR, consistent with the reasonable expectations of professionals who publish their career information publicly.

Our full Privacy Policy, which governs how we collect and process personal data including data about our clients and website visitors, is available at alumn.is/privacy.

7. Confidentiality

Both parties agree to treat as confidential any non-public information disclosed in the course of the engagement, including pricing, methodologies, and client-specific data requirements. This obligation survives termination of the agreement for a period of three (3) years.

This clause does not apply to information that is or becomes publicly available through no fault of either party, or that is required to be disclosed by law or regulatory authority.

8. Limitation of Liability

Our reports are compiled from publicly available data sources. While we take reasonable care to ensure accuracy, we do not warrant that our data outputs are complete, error-free, or suitable for any specific purpose beyond that described in your engagement.

To the maximum extent permitted by applicable EU law:

• Our total aggregate liability to you shall not exceed the total fees paid by you in the 12 months preceding the claim
• We shall not be liable for indirect, incidental, or consequential loss, loss of profits, or reputational damage
• We are not liable for decisions made by your organisation on the basis of our reports

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under EU or applicable national law.

9. Acceptable Use

You agree not to use our website or services to:

• Violate any applicable law or regulation, including EU data protection and competition law
• Engage in any form of harassment, discrimination, or unlawful profiling of individuals
• Attempt to gain unauthorised access to our systems or data infrastructure
• Transmit malware, viruses, or any code designed to disrupt our services
• Use automated scraping or data extraction tools on our website without consent

We reserve the right to suspend or terminate access to our services immediately if we reasonably suspect a breach of this section.

10. Termination

Either party may terminate an ongoing engagement by providing written notice. Termination does not affect any rights or obligations that have already accrued, including outstanding payment obligations.

Upon termination, licences granted under Section 5 for delivered reports remain valid, provided all invoices have been settled. Access to any ongoing dashboard or data service will cease on the termination date.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or operational practices. We will notify active clients of material changes by email at least 14 days before the changes take effect.

Continued use of our services after the effective date of any updated Terms constitutes your acceptance of the revised Terms. The date of the most recent revision is shown at the top of this page.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the European Union and the laws of the Republic of Lithuania, without regard to conflict of law principles.

In the event of a dispute, the parties agree to first attempt resolution in good faith through direct negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to the exclusive jurisdiction of the competent courts of Lithuania.

For clients based in other EU member states, mandatory consumer or business protection provisions of your country of residence may also apply where required by law.

The European Commission's Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr, although as a B2B service we are not required to participate in alternative dispute resolution.

13. Contact

For any questions, complaints, or notices relating to these Terms, please contact us at: